Boston-based company establishes itself as a market leader in tenant experience technology
less than two years after software launch
BOSTON (Dec. 17, 2019)— HqO, the tenant experience (TeX) platform for commercial real estate, announced today that it has raised $34.25 million in Series B financing to power the company’s continued growth. HqO will use this capital to expand its market-leading technology, double its engineering team, and grow sales and business operations to accelerate national and international expansion. The funding round was led by Insight Partners and included the participation of previous investors Accomplice, Navitas Capital, Pritzker Group Venture Capital, and JLL Spark.
Less than two years after launching its software, HqO has firmly established itself as a leading TeX platform in the commercial real estate space. In addition to powering 70 million square feet of office space, the company has now raised a total of $53 million of venture capital funding, far and away the most of any TeX solution. The platform has been deployed by some of the industry’s largest office landlords, including Blackstone’s EQ Office, Jamestown, DivcoWest, and National Development. HqO’s technology is currently used in properties in more than a dozen markets in the United States and United Kingdom, including the 4.6-million-square-foot Willis Tower in Chicago, the second-tallest building in North America. In recent months, the Boston-based company has opened offices in New York City, London, and Paris to fuel its continued growth.
“Over the past few years, there’s been a tidal wave of tenant demand for an enhanced workplace experience, and a growing cohort of commercial landlords has begun to seek out software solutions that meet this market need,” said HqO CEO Chase Garbarino. “HqO has become a true platform that offers tenants and landlords a seamless experience by integrating with the full stack of building technologies across the mobility, property management, retail and community categories. Insight Partners has an extensive track record of partnering with world-leading companies that transform their respective industries, and we’re excited to work with them as we continue our global expansion.”
“With office workers spending half of their waking hours in the workspace, commercial landlords are increasingly cognizant of the returns they can generate by enhancing the office experience,” said AJ Malhotra, Vice President at Insight Partners. “After an exhaustive examination of the landscape of TeX providers, HqO’s technology and the passion with which its executive team guides the company helped it stand out as a clear leader in the market. With rapid user growth internationally and in nearly every major U.S. metro, HqO has become a TeX force, and we’re excited to partner with them as they continue scaling their business.”
HqO’s technology unifies all of a building’s tenant facing technology, amenities, and conveniences into a single platform. It provides tenants their digital access credentials; onsite and local food and wellness options; shared conference room and service booking; and real-time tracking of shuttle services and public transportation. The platform also features content and events help to build a sense of community throughout the property. HqO provides landlords with invaluable data, enabling them to increase tenant retention, differentiate the building to prospective tenants, and inform asset strategy. Furthermore, the HqO platform is the landlord’s unifying technology layer for connecting with and managing amenities via standardized APIs, resulting in a seamless experience for tenants in a single building or across a portfolio.
"The customer experience for commercial office tenants is extremely convoluted, as individuals currently have to navigate disparate systems for amenities, visitor management, and work orders," said Garbarino. "HqO is a true platform that connects with the best-in-class building technology of every major functional vertical, unifying mobile access credentialing, transit data, and service requests with an interface for booking building resources, classes, and services. With this capital infusion, we’ll accelerate platform development to deliver true interoperability, advancing our ability to create both tech-enabled physical experiences for building occupants and actionable, tenant experience intelligence for commercial real estate landlords."
HqO is a tenant experience platform that empowers commercial real estate firms to transform tenant experience across their global portfolios. For tenants, HqO's award-winning technology puts new conveniences, experiences, and a sense of community directly into the hands of each user. For landlords, HqO’s platform and data intelligence serve as a powerful tool to increase tenant retention, improve leasing, inform asset strategy, and strengthen their brands. This powerful combination has made HqO one of the fastest growing companies in the proptech space. HqO is known for its unmatched platform, professional services team, education and certification services, as well as its unique ecosystem of technology and amenity partners.
About Insight Partners
Insight Partners is a leading global venture capital and private equity firm investing in high-growth technology and software companies that are driving transformative change in their industries. Founded in 1995, Insight currently has over $20 billion of assets under management and has cumulatively invested in more than 300 companies worldwide. Our mission is to find, fund, and work successfully with visionary executives, providing them with practical, hands-on growth expertise to foster long-term success. Across our people and our portfolio, we encourage a culture around a core belief: growth equals opportunity. For more information on Insight and all its investments, visit www.insightpartners.comor follow us on Twitter @insightpartners.