Commercial real estate and the changing dynamics of customer experience
FACILIO
A new era of technology has ensured that the contemporary customer expects real-time, on-demand services, readily available at their fingertips. As customer experience (CX) expectations grow, businesses are adopting value-over-volume and people-centric approaches to stay competitive. Within the facilities management function of the commercial real estate sector, which traditionally focused on physical assets, the spotlight has shifted to facilitating enhanced occupant experiences, instead. This …