Cadillac Fairview and HqO Announce Partnership and National Roll-Out Plan for CF Concierge Platform

Cadillac Fairview (CF), a globally-focused owner, operator, investor, and developer of best-in-class real estate across retail, office, residential, industrial, and mixed-use asset classes based in Canada, is pleased to announce its partnership with HqO, the leading end-to-end tenant experience operating system for office buildings. Today, Cadillac Fairview is thrilled to announce the launch of CF Concierge, a mobile app designed to support building occupants with an enhanced workplace experience, offering access to digital amenities and services in CF office complexes in its Canadian portfolio.

Earlier this year, Cadillac Fairview introduced CF Concierge at two of its flagship office complexes across Canada at CF Toronto Eaton Centre in Toronto, Ontario and at CF Pacific Centre in Vancouver, British Columbia, with plans to roll out the app at 30 CF office buildings nationwide.


“At Cadillac Fairview we are committed to delivering exceptional service, and we are thrilled to launch CF Concierge, offering our office clients a seamless workplace experience by providing innovative spaces with digital amenities,” commented Karen Jalon, Vice President, Sustainability, Energy & Smart Technology at Cadillac Fairview. “As we continue to welcome our office clients and their workers back to our office buildings, we’re eager to offer a tech-enabled future for our community of building occupants to empower a frictionless environment that complements the modern workplace experience.”


CF Concierge will bring several key features to clients at participating CF office buildings, including:

  • Mobile Key Access: users can access the building and office space directly from a mobile device using the app.

  • Service Requests: users can report maintenance issues and place requests to CF’s national service centre, CF Connect, available 24/7.

  • Community: users can stay informed with real-time information and RSVP for local events hosted in CF buildings.

  • Order Food & Beverage: users can order meals from surrounding food service businesses via CF Eats.

  • Offers and Services: users can view special offers exclusive to CF building occupants.

  • Capacity Manager: users can easily manage the number of employees that come to the office to allow a safe return to work transition.

  • Transit Info: users can get real-time transit information with ease and confidence.


“Our work with Cadillac Fairview exemplifies their innovation and leadership in tenant experience,” says Mark Rosenthal, COO at HqO. “Through the return to offices and beyond, our partnership with Cadillac Fairview and the development of CF Concierge is a compelling archetype of how the workplace can integrate with technology to enhance buildings and their surrounding communities. As we continue to expand our reach into Canada and other countries, our work with Cadillac Fairview will help inform our products and services to better serve our customers and the modern workforce.”

The CF Concierge platform will showcase the CF’s dedication to navigation, safety, and the wellbeing of its employees and properties as the market addresses the effects of the COVID-19 pandemic. For a video overview on CF Concierge, please visit: (FRENCH:


CF Concierge is available for download in the App store and Google Play store. For more information on Cadillac Fairview, visit For more information on HqO, please visit

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