The Behind-the-Scenes Vibe at Uber and Lyft
WSJ
Most of us think of ride-sharing services Uber and Lyft as virtual outfits—a vast, digital web of drivers connecting with passengers via app. But if you were a driver, you’d have a different perspective: Uber is a place. And so is Lyft. Both companies operate hubs which their drivers, who are contract workers, can visit to sign up, resolve problems or just get a free coffee and use the bathroom. And in New York City, strangely enough, the rivals maintain hubs in the same b…