RealPage Unveils Lumina: Revolutionizing Multifamily with AI-Powered Insights and Efficiency

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RealPage, a prominent provider of software and data analytics for the real estate sector, has unveiled Lumina™ AI Platform, marking a new milestone in multifamily innovation. Lumina harnesses artificial intelligence (AI) throughout the property management journey, offering smarter systems of engagement, intelligence, and management to optimize performance for property managers.

With over two decades of AI expertise, RealPage has introduced more than 50 AI innovations since 2002, culminating in the development of Lumina. This platform equips property managers with essential tools to enhance efficiency, productivity, and tenant retention, all while upholding RealPage's commitment to AI governance best practices.

According to Dana Jones, RealPage's CEO and President, AI presents significant opportunities for the multifamily industry. Lumina introduces a novel approach to property operations management, focusing on engagement, intelligent systems, and efficient management. By facilitating connections, identifying trends, and offering predictions, Lumina empowers customers to achieve higher yields at reduced costs while delivering a more efficient and responsive resident experience.

Incorporating the industry's most extensive dataset, Lumina utilizes generative AI, machine learning, natural language processing, and advanced analytics across the RealPage portfolio to provide operational support for property owners in three key areas:

1. Smarter systems of engagement to foster meaningful connections: Lumina employs GenAI to deliver an omnichannel virtual assistant for prospects and residents, ensuring proactive engagement and enhancing relationships.

2. Smarter systems of intelligence to enable decisive action: Lumina aids property managers in making informed decisions and achieving better outcomes by optimizing demand, prioritizing leads, and mitigating the risk of renter fraud.

3. Smarter systems of management to enhance efficiency: Lumina streamlines property management operations, offering AI-powered assistance to staff, automating workflows, minimizing errors, and optimizing environmental, social, and governance (ESG) performance.

To showcase Lumina's capabilities, RealPage is hosting RealTech, an exclusive event for technology leaders, which will explore AI innovations available to current customers. For more information on Lumina, visit

Original article posted on April 17, 2024

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